FAQs
smokey mountains with snow on them

 

Directions & Weather Information

Please visit our Location page for more information

 

Are Pets Allowed?

Brookside is not pet-friendly although service animals are always welcome. Please inform the Front Desk prior to arrival if you are bringing a service animal.

 

What is your smoking policy?

Smoking is permitted outdoors however, smoking is not allowed in any of the guest rooms.

 

Can we get an Early Check-In?

Check-In time is typically 4pm. Feel free to call the Front Desk at 865-436-5611 to see if housekeeping has finished cleaning your room. If so, we will allow an early check-in.

 

Can we get a Late Check-Out?

Check-Out time is typically 11am.  The Front Desk will be able to tell you if a Late-Check out until noon is possible.

 

Do you still provide a free continental breakfast?

Our farm-fresh “Breakfast Buffet” is served in the Event Center every morning from 8 to 11am. On the menu is: Southern Biscuits and Sausage Gravy, Waffles and Syrup, Scrambled Eggs and Hash Browns, Bacon and Purnell Sausage Links, Cold Cereal, Fresh Fruit, Juices, Milk and Coffee provided by Community Coffee. The charge for breakfast is $5.00 person for guests and children under 3 are free. When making your reservation on Booking.com, Expedia or directly from Brookside’s website: www.BrooksideResort.com, select the room type that includes breakfast or call the Front Desk at 865-436-5611 and we will add breakfast to your account.

 

Do you have a Business Center?

If a guest needs to print out a document, receive or send a fax, the Front Desk will be glad to help.

 

Can I purchase ticket to the area attractions at Brookside?

 

Does Gatlinburg have a trolley?

Yes! and a trolley stop is just outside the front door of the hotel lobby. The City of Gatlinburg created a website to detail the routes, costs and real-time arrivals and departures for the trolley’s. That site is:

www.GatlinburgTrolley.org.